{"id":2848,"date":"2021-06-03T11:56:09","date_gmt":"2021-06-03T09:56:09","guid":{"rendered":"https:\/\/flex.uni-frankfurt.de\/?p=2848"},"modified":"2023-02-20T15:45:14","modified_gmt":"2023-02-20T14:45:14","slug":"middle-managers-personnel-turnover-and-performance-a-long-term-field-experiment-in-a-retail-chain-2","status":"publish","type":"post","link":"https:\/\/flex.uni-frankfurt.de\/index.php\/publications\/middle-managers-personnel-turnover-and-performance-a-long-term-field-experiment-in-a-retail-chain-2\/","title":{"rendered":"Middle Managers, Personnel Turnover, and Performance: A Long\u2010Term Field Experiment in a Retail Chain"},"content":{"rendered":"<div class=\"custom-pagination-text-research-img\"><a href=\"https:\/\/doi.org\/10.1287\/mnsc.2020.3905\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-905\" src=\"https:\/\/flex.uni-frankfurt.de\/wp-content\/uploads\/2019\/03\/132c2128cb61d5af43e66d8f2d5cf469-e1554030037252.jpg\" alt=\"\" width=\"150\" height=\"206\" \/><\/a><\/div>\n<div class=\"custom-pagination-text-research-content\">\n<p>Guido Friebel, Matthias Heinz, Nikolay Zubanov, 2021,<br class=\"clear\" \/><em>Management Science<\/em>, 68(1), [published online: 22. Feb 2021]<em><br \/>\n<\/em><\/p>\n<div><\/div>\n<div class=\"custom-pagination-text-research-content\">\n<p><!--more Continue reading--><\/p>\n<div class=\"custom-pagination-text-research-content\"><a href=\"https:\/\/doi.org\/10.1287\/mnsc.2020.3905\">link to publication<\/a><\/div>\n<div class=\"custom-pagination-text-research-abstract\">Abstract:<br \/>\nIn a randomized controlled trial, a large retail chain\u2019s Chief Executive Officer (CEO) sets new goals for the managers of the treated stores by asking them to \u201cdo what they can\u201d to reduce the employee quit rate. The treatment decreases the quit rate by a fifth to a quarter, lasting nine months before petering out, but reappearing after a reminder. There is no treatment effect on sales. Further analysis reveals that treated store managers spend more time on human resources (HR) and less on customer service. Our findings show that middle managers are instrumental in reducing personnel turnover, but they face a trade-off between investing in different activities in a multitasking environment with limited resources. The treatment does produce efficiency gains. However, these occur only at the firm level.<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guido Friebel, Matthias Heinz, Nikolay Zubanov, 2021,Management Science, 68(1), [published online: 22. Feb 2021]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-2848","post","type-post","status-publish","format-standard","hentry","category-publications"],"_links":{"self":[{"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/posts\/2848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/comments?post=2848"}],"version-history":[{"count":3,"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/posts\/2848\/revisions"}],"predecessor-version":[{"id":3070,"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/posts\/2848\/revisions\/3070"}],"wp:attachment":[{"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/media?parent=2848"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/categories?post=2848"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flex.uni-frankfurt.de\/index.php\/wp-json\/wp\/v2\/tags?post=2848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}